Frequently Asked Questions
Everything you need to know about shopping at Mona Farms — your neighbourhood grocery store in Hyde Park, London, Ontario.
Store Information
Where is Mona Farms located?
Mona Farms is located at 1175 Hyde Park Rd, London, ON N6H 5K6 in the Hyde Park neighbourhood of London, Ontario. We proudly serve customers across London and surrounding areas.
What are your store hours?
Is parking available?
Yes, free parking is available for our customers at the store.
How can I contact Mona Farms?
You can reach us by phone at (519) 204-6332, by email at contact@monafarms.ca, or by visiting our Contact Us page.
Halal Meats & Fresh Products
Is your meat Halal?
Yes. Mona Farms carries fresh Halal meats and poultry for our customers. If you have questions about a specific product, our team is happy to help in store.
Is your meat and produce fresh?
Absolutely. We receive regular deliveries of fresh meat, poultry, and produce to ensure quality for our customers. We encourage you to inspect perishable items at the time of purchase.
What types of products do you specialize in?
Mona Farms specializes in serving London’s Middle Eastern, Persian, and Southeast Asian communities. You’ll find fresh Halal meats and poultry, seasonal produce, dairy, pantry staples, spices, international groceries, and much more.
Do you carry international brands and specialty items?
Yes. We stock a wide selection of international and specialty grocery items to help you cook the flavours of home. If you’re looking for something specific, ask our team — we’re always happy to help you find it.
Can I request a specific cut of meat?
Yes. Our staff can help you with specific cuts and preparations for your recipes. Just ask at the meat counter when you visit.
Shopping & Returns
Can I shop online?
Yes! You can browse and order from our online shop at Mona Farms Shop. Select your items, add them to your cart, and check out online.
What is your return policy?
Please see our full Return & Exchange Policy for complete details. In general, perishable items including meats, poultry, produce, dairy, and frozen products cannot be returned. Non-perishable, unopened items may be returned within 30 days with a valid receipt.
Can I return perishable items?
No. For food safety reasons, we cannot accept returns on perishable items such as meats, poultry, produce, dairy, frozen, and refrigerated products. Please inspect these items carefully before purchase.
What payment methods do you accept?
We accept major payment methods in store and online through our website checkout. If you have questions about a specific payment option, please contact us or ask at checkout.
Are sale items eligible for return?
All sale items are final sale and are not eligible for return or exchange.
Deals & Community
How can I stay updated on deals and new products?
Do you sell gift cards?
Please contact us at contact@monafarms.ca or call (519) 204-6332 to ask about gift card availability.
Can you help me find a product I’m looking for?
Of course! Our team knows our inventory well and is happy to help you locate products in store. You can also send us a message and we’ll do our best to assist you.
Still have a question?
Our team is here to help. Reach out and we’ll get back to you as soon as we can.